Troubleshooting Techniques

Find the core problem with techniques used by professional tech support people

This course is a departure from some of my others. It's not about ProPresenter, although I do talk about computers and software.

It's not about hardware, although I do talk about it.

It's not about mindset, although I do touch on that, too.

This is a course on troubleshooting. You might think that's a boring topic, but you'd be wrong. This is all about giving you more time to spend doing what you want to do and spend time with your family.


Simple, when something goes wrong, I'm going to give you the exact techniques I used when I worked in tech support, talking to hundreds of professional AV installers, on a daily basis.

In this course, you'll learn how to determine which component is the problem. You'll learn the steps to take to eliminate information you don't need, that may actually be short-circuiting the process.

You'll also learn common mistakes that can sabotage your process before you even start.


Your Instructor

Paul Alan Clifford
Paul Alan Clifford

Paul Alan Clifford started doing church tech in 2000, when projectors were cutting edge and PowerPoint was the closest thing to worship software that most churches had. He writes a monthly column for ChurchProduction.com, and occasionally for their print edition as well. You can also find his articles in Technologies for Worship, and on ChurchTechToday and ChurchM.ag.

Each week, he publishes multiple audio podcasts and videos on TrinityDigitalMedia.com, his ministry's website.

You can find his books Podcasting Church, Tweeting Church, The Serving Church, Church Video School, and others on Amazon.

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!